recovery control
Recovery is complete only when control returns to you
Use a verified self-service route, secure the contact method and review active sessions. A helper should never need your secret codes.
practical review
What to check on this route
On this recovery page, treat contact method, recovery route and after recovery as separate evidence checks. Compare their results before deciding what the next action should be.
Contact method
Secure the email or number tied to the account before resetting access.
Recovery route
Open it independently and check the host before entering information.
After recovery
Sign out unfamiliar sessions and replace reused passwords.
five-step method
A reversible checklist
For recovery, begin with this first check: Secure the linked email or phone first. Keep the sequence intact through the final check: Review devices, sessions and notification settings. Record what changed before moving on.
- Secure the linked email or phone first.
- Use a verified recovery route.
- Do not disclose an OTP or recovery code during recovery.
- Set a new unique password.
- Review devices, sessions and notification settings.
quick answers
Common questions
Can support ask for my recovery code?
A recovery code should remain private; do not send it to another person.
What if the linked contact method is unavailable?
Use a verified support process and provide only information that process clearly requires.
18+ and responsible use
This access guide is for adults aged 18 and over. Protect the email or phone tied to the account, use unique credentials and pause activity when repeated login attempts become stressful or uncontrolled.